PRIVACY POLICY

Who we are: The Couple House ("we", "us") is operated by Customsy LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. This policy explains how we collect, use, and protect your information when you visit or buy from thecouplehouse.com.

Information we collect:

  • Order & contact information: name, email, shipping address, phone, and the personalization details (e.g., the engraving date) you provide.
  • Payment information: processed securely by our payment providers (e.g., Shopify Payments). We do not store full card details.
  • Automatic data: device, browser, IP address, and browsing behavior collected via cookies and similar technologies.

How we use your information: To process and deliver your order, communicate with you about it, provide support, prevent fraud, and improve and market our store.

Sharing your information: We share data only as needed to run the business, including with:

  • Shopify, which hosts our store.
  • Payment processors, to handle payments.
  • Fulfillment and shipping partners, to produce and deliver your order (this includes sharing your shipping details and personalization with our production partner).
  • Analytics & advertising partners (e.g., Meta/Facebook, Google), via cookies and pixels, to measure and target ads.

Cookies & tracking: We use cookies and pixels (including the Meta Pixel and Google Analytics) to operate the site, analyze traffic, and show relevant ads. You can control cookies through your browser settings.

Your rights: Depending on your location (including the EU/UK under GDPR and California under CCPA), you may have the right to access, correct, delete, or restrict the use of your personal data, and to opt out of marketing. To exercise these rights, email support@thecouplehouse.com.

Data retention & security: We keep your information only as long as needed for orders, legal, and accounting purposes, and we use reasonable measures to protect it.

Children: Our store is not directed to children under 16, and we do not knowingly collect their data.

Changes: We may update this policy; the latest version will always be posted on this page.

Contact: support@thecouplehouse.com